Refund policy

We want our customers to be satisfied with their purchases and strive to be fair and accommodating with regard to returns. However, please note that certain items are non-refundable unless faulty. The following items are non-refundable:

• Any product with personalized details such as a name or special word is placed on the item.

Products should be returned within 14 days, accompanied by the Delivery Note, in their original undamaged packaging, with labels still attached, and including all accessories, parts, instructions, and any free gifts.

If we find that a product has been returned to us in a condition that is not fully resaleable or with damaged packaging, we reserve the right to refuse a refund or deduct up to 40% of the original selling price. This does not affect your statutory rights.

Refunds will be credited to the original method of purchase within 3-5 business days of receiving the returned goods. Please note that transport costs will not be refunded.

Made-to-order and non-refundable products cannot be returned for any reason unless faulty. No exceptions will be made to this policy.