FAQ
Custom and Personalized Orders: We take immense pride in our ability to create custom orders that are tailored to your unique preferences and requirements. Whether it's for your special day or any other occasion, we are thrilled to craft something truly extraordinary just for you. Don't hesitate to get in touch with us to discuss your ideas and let us bring your vision to life.
Care Instructions: To ensure the lasting beauty of our wedding flowers, we recommend following these care instructions. Keep your bouquet in a dark, dry place, away from direct sunlight and humidity. It's important to note that our bouquets do not require any watering. Upon receiving your bouquet, you may notice that it appears slightly compressed or flattened due to shipping. Not to worry! Simply turn the bouquet upside down (with care), gently twist and shake it to restore its liveliness and fluffy appearance. In the two weeks leading up to your wedding day, please keep the bouquets unwrapped and upright in a sturdy container or vase, without adding any water.
Accuracy of Bouquet Appearance: Each of our designs is carefully created with a unique touch, making it difficult to alter them once crafted. As a result, each bouquet may exhibit slight variations from the pictures showcased. In the event that specific flowers or elements are unavailable, we will make suitable substitutions with similar styles and colors to ensure your bouquet closely resembles the original design.
Quality of Flowers and Watering: Rest assured that all our arrangements are made using high-quality preserved and dried flowers/plants. These have undergone meticulous preparation and do not require any watering.
Longevity of the Bouquet: When properly cared for, our bouquets can be cherished for many years, serving as a timeless reminder of your special moments.
Lead Time for Orders: To ensure adequate time for creation and delivery, we recommend placing your order at least two months in advance. This allows us to dedicate our utmost attention to every detail, ensuring your satisfaction.
Shipping and Delivery: We understand the importance of secure and prompt delivery. That's why we work with reputable shipping partners. Once your order is shipped, you will receive a tracking number via email, enabling you to monitor the progress of your package. While we make every effort to ensure proper packaging, we cannot assume responsibility for any damages that may occur during transit. In the event that a package is confirmed as delivered by the carrier, any further claims should be made directly with the shipping provider. If, however, a package is lost in transit, please reach out to us, and we will assist you in resolving the issue.
Bouquet Size Specifications: For your convenience, we provide accurate measurements of each bouquet in the corresponding description. Our measurements encompass all floral elements from the top. Should you have any inquiries regarding the size of our bouquets, please do not hesitate to contact us. Our dedicated team is always available to address any questions or concerns you may have.